At Fratelli we really try hard to achieve the best we can to give you the best we can. It means a lot to us to know whether we are so we can a) thank the teams or b) try and do better for you next time.

A few minutes to fill out our “Hope” questionnaire would be greatly appreciated, otherwise please give us your thoughts in the comments box below.

All you need to do is rate each of our “Hopes” using the score below.

1 = Not good at all
2 = OK but average
3 = Good
4 = Really Good
5 = Outstanding!

Once done click “send” and this will automatically send an email to our office where we will get back to you as soon as possible.

... love coffee.......love FratelliMany thanks

We hope:

1. ...that you found the shop clean and inviting and that the tables were clean and ready for you.
   1 2 3 4 5
2. ...that you were greeted with a genuinely warm smile.
   1 2 3 4 5
3. ...that at the counter you were politely and efficiently looked after and offered help and explanations where needed
   1 2 3 4 5
4. ...that when it came to pay you felt that your custom mattered and was properly appreciated.
   1 2 3 4 5
5. ...that the coffee / food had been made with care and attention and brought to your table with a smiley face.
   1 2 3 4 5
6. ...that your coffee was delicious
   1 2 3 4 5 n/a
7. ...that your food was delicious
   1 2 3 4 5 n/a
8. ...and finally, when you left us we hope that you were warmly recognised and thanked
   1 2 3 4 5
9. ...If you had to rate your overall experience what would it be:
   1 2 3 4 5

... love coffee.......love Fratelli